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ServiceIQ / LEGAL

Terms Of Service

The terms governing your use of the ServiceIQ platform.

Effective Date: July 8, 2026

These Terms of Service ("Terms") govern your access to and use of the ServiceIQ platform and any related services (collectively, the "Service") provided by ServiceIQ Technologies ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

By accessing or using ServiceIQ, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity and that "you" refers to that entity throughout these Terms.

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your business. The Service is intended for use by home service businesses and their authorized representatives. We reserve the right to refuse service to anyone for any reason.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

  • Use a strong, unique password and keep it secure
  • Notify us immediately at khale@serviceiq.solutions if you suspect unauthorized access
  • Not share your credentials with unauthorized individuals
  • Provide accurate and complete information when creating your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

You own your data. Any business data, files, KPIs, or other content you upload to ServiceIQ ("Customer Data") remains your property. We do not claim ownership of it.

By uploading Customer Data, you represent and warrant that:

  • You have all rights, licenses, and permissions necessary to upload and use the data on this platform
  • The data does not infringe the intellectual property rights, privacy rights, or other rights of any third party
  • The data does not contain malicious code, viruses, or harmful content

You grant ServiceIQ a limited, non-exclusive license to store, process, and analyze your Customer Data solely to provide the Service to you.

Access to certain features of ServiceIQ requires a paid subscription. By subscribing, you agree to the following:

  • Recurring billing — Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you select). You authorize us to charge your payment method on file at the start of each billing cycle.
  • Automatic renewal — Subscriptions automatically renew unless you cancel before the next renewal date.
  • Payment processing — All payments are processed through Stripe. By providing payment information, you also agree to Stripe's Terms Of Service.
  • Price changes — We may change subscription pricing with reasonable notice. Continued use after a price change takes effect constitutes acceptance of the new pricing.

ServiceIQ integrates with third-party services including QuickBooks Online, Intuit, Twilio, Stripe, Google, Microsoft, and other providers. Your use of any integration is also subject to the applicable provider's terms, privacy policies, security requirements, and account rules.

ServiceIQ is not responsible for outages, API changes, service interruptions, data delays, limitations, rate limits, or other issues caused by third-party providers or by your configuration of those services.

You are responsible for reviewing accounting records and verifying the accuracy of synced estimates, invoices, payments, tax settings, products and services, customer records, and other financial data before relying on or submitting those records.

ServiceIQ does not provide legal, tax, or accounting advice. Any information, automation, categorization, sync status, or report produced by ServiceIQ is provided for operational support and should be reviewed by your qualified accounting, tax, or legal advisor where appropriate.

You may cancel your subscription at any time from the billing section of your account. Cancellation takes effect at the end of the current billing period — you will retain access to paid features until that date.

Refund policy — Subscription fees are generally non-refundable unless otherwise required by applicable law or expressly stated in writing by ServiceIQ at the time of your purchase. We do not provide partial-period refunds.

We may suspend or terminate your account, with or without notice, if:

  • You fail to pay amounts owed
  • You violate these Terms or our Acceptable Use policy below
  • We reasonably believe your account is being used for fraudulent or illegal activity
  • We cease to offer the Service

Upon termination, your right to use the Service ends immediately. You may request an export of your Customer Data within 30 days of termination by contacting us at khale@serviceiq.solutions.

You agree not to use ServiceIQ to:

  • Violate any applicable law or regulation
  • Upload data you do not have rights to use
  • Attempt to gain unauthorized access to any part of the platform or its infrastructure
  • Reverse engineer, decompile, or attempt to extract the source code of the platform
  • Resell or sublicense access to the Service without our written consent
  • Use the Service to build a competing product
  • Engage in any activity that could damage, disable, or impair the Service
  • Upload malicious code, viruses, or harmful content

Your data: You retain full ownership of your Customer Data as described in Section 4.

Our platform: ServiceIQ and its licensors own all rights, title, and interest in and to the Service, including the software, source code, designs, branding, analytics framework, algorithms, documentation, and all related intellectual property. Nothing in these Terms grants you any rights in or to the platform beyond the limited right to use it as described here.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. FINANCIAL ESTIMATES, ROI PROJECTIONS, AND OTHER OUTPUTS GENERATED BY THE PLATFORM ARE ILLUSTRATIVE AND NOT GUARANTEES OF BUSINESS PERFORMANCE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICEIQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNTS YOU PAID TO SERVICEIQ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless ServiceIQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your Customer Data, or your violation of these Terms.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration or the courts of applicable jurisdiction, as determined at the time of launch.

Governing jurisdiction will be specified prior to general availability.

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will notify account holders by email or via an in-platform notice at least 7 days before the changes take effect. Continued use of the Service after that date constitutes your acceptance of the updated Terms.

If you choose to opt in to SMS messages from ServiceIQ Technologies, our SMS program is governed by these Terms, our Privacy Policy, and our SMS Terms. SMS consent is optional and is not required to use our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

ServiceIQ Technologies does not sell, rent, trade, or share mobile opt-in data or SMS consent data with third parties for marketing purposes.

Questions about these Terms should be directed to:

ServiceIQ Technologies

Email: khale@serviceiq.solutions

These Terms are provided as a good-faith baseline for pre-launch use and should be reviewed by qualified legal counsel before ServiceIQ is made available to the general public.

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